Not resolved

I ordered a gift for a family member around Christmas from Catalog Favorites. Since that order, I was charged $14.95 per month for 'Favorites VIP Club'.

I did NOT sign up for this. I am extremely careful to not get put on the mailing list, etc. and always review my order choices before submitting. I didn't notice the charge until a couple months later.

I called and they did cancel my membership and refund the money. But the customer service guy said, "I have to have someone else process it." I asked who, he said he wasn't allowed to share the managers name. What?! I asked to speak to a manager and he said he couldn't make that happen.

What a joke of a company!! Do not order from them.

I am so upset they have my credit card information and won't even let me speak to a manager. I wonder how many people don't even notice this charge - sad.

Product or Service Mentioned: Catalog Favorites Vip Membership.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Apr 26.
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